Cancellation Policy

Some items in our shop may be available as subscriptions, pre-orders or through a “Try Before You Buy” option. This Cancellation Policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive deliveries on an ongoing basis. These deliveries will be made according to the subscription term and frequency you selected.

Your payment details will be stored securely. You will be charged for each delivery unless you choose to pay in advance.

Some subscriptions may renew automatically at the end of their term. If you do not wish to renew a subscription, you can cancel it.

You may cancel or change your subscription at any time. Your order confirmation emails contain links to your order, which you can use to manage your subscription.

Please refer to our Returns and Refunds Policy for further information about returns and refunds.

Pre-Orders

When you place a pre-order, you are purchasing a product that is currently out of stock or will soon become available. At checkout, we may take no payment or only a partial deposit and securely store your payment method. We will then fulfil your order and charge the full amount, or the remaining balance, at a later date.

You may cancel a partially paid pre-order if it has not yet been fulfilled. Once the order has been fulfilled, it cannot be cancelled, but you may request a full or partial refund. Please refer to our Returns and Refunds Policy for further information about returns and refunds.

Try Before You Buy

When you purchase an item using the “Try Before You Buy” option, we will authorise your payment method before fulfilling the order. You will have a specified period in which to decide whether you wish to keep the item. If you have not returned it by the end of that period, we will charge the full amount to your payment method.