Contact Us

MAGNAR

We are here to help! Whether you have a question about a product, your order, delivery, returns or anything else, our customer support team will be happy to assist you.

Get in Touch

Email: contato.suite01@gmail.com

For a quicker response, please include your order number, where applicable, along with a clear description of your question or issue.

Customer Support Hours

• Monday to Friday: 9:00 am to 6:00 pm (Italian local time, CET/CEST)

• Saturdays, Sundays and public holidays: Closed

Response Times

We aim to respond to all enquiries within 24–48 working hours. Responses may take slightly longer during weekends, public holidays or particularly busy periods. We appreciate your patience and will get back to you as soon as possible.

How We Can Help

• Questions about our products

• Order status and tracking

• Shipping and delivery enquiries

• Returns, refunds and exchanges

• General questions and feedback

Before Contacting Us

You may find quick answers to common questions on the following pages:

• Shipping Policy – delivery times and shipping information

• Returns and Refunds Policy – returns, refunds and exchanges

• Terms of Service – our shop policies and conditions

We value every customer and are committed to providing you with a smooth and satisfying shopping experience.