Returns and Refunds Policy

MAGNAR

Thank you for shopping with MAGNAR. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

90-Day Money-Back Guarantee

We believe in MAGNAR. That is why we offer a 90-day money-back guarantee. If you are not satisfied with the results within 90 days of receiving your order — even if you have opened or tried the product — contact us and we will refund the full purchase price of the product. No complicated forms required.

Returns

You have 90 calendar days from the date you receive your item to request a return.

For a standard return, the item should meet the following conditions:

• The item is in its original packaging, where possible.

• You have the receipt or proof of purchase, such as your order number.

Returns made under our 90-Day Money-Back Guarantee are also accepted for products that have been opened or partially used.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale or clearance

• Gift cards

• Products without proof of purchase

How to Request a Return

To request a return, contact our customer support team at contato.suite01@gmail.com, providing your order number and the reason for the return. Our team will provide you with the relevant instructions and the return address.

Please do not send any items back before contacting us.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method within 5–10 working days. Please note that your bank or card provider may require additional time to credit the refund to your account.

Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us within 7 days of delivery at contato.suite01@gmail.com and include photographs showing the issue. We will arrange a replacement or provide a full refund at no additional cost to you.

Return Delivery Costs

• If the return is due to an error on our part, such as a damaged, faulty or incorrect item, we will cover the return delivery costs.

• For all other returns, the customer is responsible for the return delivery costs. The original delivery charges are non-refundable.

Exchanges

If you would like to exchange an item for a different product, please return the original item by following the procedure above and place a new order.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please check with your bank or card provider first. If you have already done so and still have not received your refund, contact us at contato.suite01@gmail.com.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

MAGNAR
Email: contato.suite01@gmail.com
Customer support hours: Monday to Friday, 9:00 am to 6:00 pm (Italian local time, CET/CEST)